Privacy Policy

Last Update: October 11th, 2024

At Casa do Ofício, a Luís Miguel Soares, Lda commercial brand, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our short- and medium-term rental services, whether directly through our website (www.casadooficio.com) or via third-party platforms like Booking, Airbnb, Spotahome, Flatio, or Uniplaces.

1. Information We Collect

We collect the different types of information, including:

a. Personal Information

  • Name, email, phone number, address, and identification details (when required by law, such as passports or IDs for check-in).
  • Payment details, such as payment methods and transaction information.

    b. Usage Information

    • Data about your interactions with our website and the booking platforms you use.
    • Technical data, such as IP address, browser type, and operating system.

    c. Communications

    • Records of communications you make with us, such as emails, calls, or messages.

    2. How We Use Your Information

    We use your information to:

    • Manage your bookings and provide the services you request.
    • Comply with legal obligations, such as ID requirements for check-in.
    • Improve our services and customer experience.
    • Send booking-related communications or promotional information, where permitted.

    3. Sharing Your Information

    Your information may be shared with:

    a. Third-Party Booking Platforms

    • If you make a booking through platforms like Booking.com, Airbnb, Spotahome, Flatio, or Uniplaces, the information you provide will be shared with these platforms according to their privacy policies.

    b. Service Providers

    • Payment processors, cleaning or maintenance services, and other providers necessary to fulfill your booking.

    c. Legal Obligations

    • Government or tax authorities, as required by law.

    4. Data Storage and Security

    We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

    We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    5. Your rights

    You have the right to:

      • Access, correct, or update your personal information.
      • Request the deletion of your personal data unless we are legally required to retain it.
      • Object to the processing of your data for marketing purposes.

      To exercise your rights, please contact us using the details provided below.

      6. Cookies and Similar Technologies

      We use cookies on our website to enhance your experience. Cookies collect data such as user preferences and browsing patterns. You can manage your cookie preferences through your browser settings.

      7. Privacy on Third-Party Platforms

      If you book through platforms like Booking.com, Airbnb, Spotahome, Flatio, or Uniplaces, please refer to their privacy policies to understand how your data is handled.

      8. Changes to the Privacy Policy

      We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

      9. Contact us

      If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

      Casa do Ofício
      Rua Santa Teresa, 6 – 1º 4050-537 Porto
      ola@casadooficio.com